My name is Duke Okes, but people call me Duke Okes. Here is my homepage: . I live in United States and work as an FASQ, CMQ/OE at

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Duke Okes

Duke Okes - FASQ, CMQ/OE

Duke Okes (FASQ, CMQ/OE) has been in private practice for 30 years, helping organizations implement processes for better management, control and improvement of their operations.  He has worked with a wide range of organizations, including manufacturing and healthcare industries as well as financial and government services.  He has conducted hundreds of workshops on ISO 9001, internal quality audits, failure mode & effects analysis, performance metrics and root cause analysis.

Duke holds degrees in technology, business and education, and is author of two books on process management topics: Root Cause Analysis: The Core of Problem Solving and Corrective Action, and Performance Metrics: The Levers for Process Management

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