Creating a Program to Reduce Human Errors

Event Information
Product Format
Prerecorded Event
Presenter(s)
Length
90 minutes
Product Description

Get Practical Approaches and Tools to Address Human Performance Issues in GMP Related Environments

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be entirely eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior can be manipulated reducing the likelihood of these occurrences.

When working with these challenges, it is imperative to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed.

In this session, expert speaker Ginette Collazo, Ph.D., will offer practical approaches and tools to address human performance issues in GMP-related environments by using a particular methodology to correct, prevent and avoid re-occurrence of these issues.

Session Highlights

  • Background on human error phenomena and measurement
  • The importance of human error prevention/reduction
  • Quantitative and qualitative information gathering
  • Why do we need tools for human error reduction programs?
  • Training as a tool and human error
  • Facts about human error and training
  • Human error as the root cause: what to do and how to measure it
  • Tools
    • Prediction
    • Root cause analysis
    • Cognitive load assessment
    • Systems available
    • Human error rate
    • Floor checklist
    • Interview questions
  • Human error rates and other metrics
  • Trending and Tracking
  • CAPA effectiveness
  • Metrics and Human Error
    • KPI’s
    • Human Error rate
    • 1st-time pass rate
    • Overall equipment effectiveness (OEE)
  • Trending /Tracking

Key Takeaways:

  • Understand human error: factors and causes
  • Understand the importance: regulatory and business
  • Define the process to manage Human Error deviations
  • Learn about human error measurement
  • Learn about tools for measurement
  • Establish Key Performance Indicators
  • Define and measure human error rate, cognitive load, and CAPA effectiveness
  • Identify what I can do to support human reliability

Who Should Attend

  • Training Managers and Coordinators
  • Operations
  • Manufacturing
  • Plant Engineering
  • QA/QC Staff
  • Process Excellence/Improvement Professionals
  • Industrial/Process Engineers
  • Compliance Officers
  • Regulatory/Legislative Affairs Professionals
  • General/Corporate Counsel
  • Executive Management

Order Below or Call 1-866-458-2965 Today

You can also order through:
Phone

1-866-458-2965

Fax

1-919-287-2643

About Our Speaker

Ginette Collazo

 

Ginette Collazo, Ph.D. is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. Also, has implemented human error reduction programs and technology globally. An active researcher...   More Info
More Events By The Speaker

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