Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be entirely eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior can be manipulated reducing the likelihood of these occurrences.
When working with these challenges, it is imperative to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed.
In this session, expert speaker Ginette Collazo, Ph.D., will offer practical approaches and tools to address human performance issues in GMP-related environments by using a particular methodology to correct, prevent and avoid re-occurrence of these issues.
Who Should Attend
Ginette Collazo, Ph.D. is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. Also, has implemented human error reduction programs and technology globally. An active researcher...
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