Measuring the Success of Your Case Management Department Using Clinical and Financial Outcomes

Event Information
Product Format
Prerecorded Event
Toni G. Cesta, Ph.D., RN, FAAN
Conference Date
Wed, Nov 16, 2016
60 minutes
Product Description

Effective Methods to Evaluate Your Case Management Department or Your Work as a Case Manager

With the advent of Value-based Purchasing and the Affordable Care Act, case management departments are more important than ever. Therefore, it is equally important that today’s case management departments have a process for measuring and monitoring their impact on the organization. Case management report cards that include both financial and clinical outcomes are one way to do this.

In this program expert speaker Toni G. Cesta, Ph.D., RN, FAAN will help you explore the best ways to evaluate your case management department or your work as a case manager.

Session Highlights:

  • Identify case management clinical, financial and service outcomes
  • Measure these outcomes against best practice case management outcomes at the local and national level
  • Strategies for evaluating your organization’s outcomes against standards for case management
  • Tools for measuring and monitoring case management outcomes including dashboards and report cards
  • Best practice evaluation measures

Learning Objectives

  • Learn how to define outcomes
  • Review examples of financial, clinical and service outcomes related to case management
  • Understand how these outcome indicators are measured and monitored
  • Discuss how each indicator affects the hospital’s bottom line
  • Learn how to develop a case management report card or dashboard
  • Discuss national benchmarks for evaluating case management outcomes
  • Review examples of graphs and pie charts that can be used to report case management outcomes
  • Understand the components of an executive case management report card

 Session Snapshots:

  • Case Management Department Metrics
  • Process, Outcome and Financial Metrics
  • Qualities of good program metrics
  • Case management outcome levels
  • Examples of financial outcome metrics
  • Third party payer denials
  • Tracking avoidable days/delays
  • Quality outcome metrics
  • Comparing your outcomes against national standards
  • Case management financial benchmarks
  • Case management clinical benchmarks
  • Case management productivity benchmarks
  • Tracking cost avoidance & mix index
  • Case management department report cards
  • Nursing home report

Who Should Attend

  • RN Case Managers
  • Social Workers
  • Directors of Case Management
  • Directors of Social Work
  • Transitional Care Managers
  • Vice Presidents of Case Management
  • Physician Advisors
  • Directors of Outcomes Management

Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.

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About Our Speaker

Toni G. Cesta - Healthcare Case Management Expert

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.

The author of nine books, and...   More Info
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