How to Create a Patient-Centric Revenue Cycle

Event Information
Product Format
Live Webinar
Conference Date
Add to my calendar   Thu, Jan 17, 2019
Aired Time
1 pm ET | 12 pm CT | 11 am MT | 10 am PT
60 minutes
Product Description

Reform Your Revenue Cycle Model to Increase Patient Satisfaction & Revenue


Effective financial communication with patients should start even before their first visit to your facility, as that plays an essential role in increasing collections across the revenue cycle. A recent Transunion study showed that out-of-pocket costs spiked 11 percent in 2017, while at the same time 35 percent of American adults would struggle with, or be unable to pay, a $400 bill. If the care isn't going to get any cheaper, then something has to give when it comes to how patients are allowed to pay. Proactive healthcare providers who have taken the lead are seeing the benefits, and so should you!

Learn how to deliver a better financial experience to your patients in this webinar by medical practice management expert Pamela Joslin. Joslin will share how using technology—such as cost estimation tools, credit card-on-file solutions, electronic statements, and online payment options—can speed up patient collections while boosting patient-satisfaction. A Waystar survey showed that patients who receive a cost estimate are more likely to pay on the spot—and are also more likely to return for future healthcare needs and recommend providers. Consumers also welcome digital options for registrations. Sharp Healthcare in San Diego created a self-serve billing portal where patients can view statements, pay bills, download statements, and view current invoices broken down by hospital clinic.

You will get an insider’s view (with examples) on why and how patient-centric revenue cycle is a must for the future of healthcare, and the important role your employees can play in making your patient-centric revenue management story a success. Make no mistake: As healthcare costs show no sign of shrinking, flexibility and creativity in creating an adequate array of payment plans and options for patients will be even more crucial moving forward.

After attending this webinar, you will know how to create and maintain a healthy revenue-cycle model that is more patient-centric – one that facilitates a better flow of revenue, while patient-satisfaction would be the cherry on top.

Session Highlights

You will learn how to:

  • Create and maintain a patient-centric revenue cycle by establishing a partnership with patients to provide education, support, and choices to help them participate in the financial management of their accounts.
  • Increase engagement with patients, providers, and employees, leading to decreased overall expenses and debt.
  • Enhance knowledge and understanding among patients of their own financial management choices, leading to flexibility.
  • Increase competitive advantage by implementing tools to assist patients in receiving cost analysis, pre-registration and paying their bills on-line.

Who Should Attend

  • Front desk management teams
  • Medical billing and coding teams
  • Auditors
  • Medical practice managers/administrators
  • Physicians
  • Clinical and practice staff
  • Compliance officers

Ask a question at the Q&A session following the LIVE event and get advice unique to your situation, directly from our expert speaker.

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About Our Speaker

Pamela Joslin

Pam Joslin, MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M has more than 20 years of medical practice management, billing and coding, reimbursement, auditing and compliance experience.

She is an engaging presenter via webinar, classroom and conference on various topics that may impact each step in the life of the revenue cycle of every practice.


She has managed in medical practices ranging from...   More Info
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