Out of Network Collection (OON) of Patient Balances: How to Do It Right

Event Information
Product Format
Prerecorded Event
Conference Date
Tue, Aug 28, 2018
60 minutes
Product Description

Learn the Tips, Tricks & Techniques to Collect Full Payment from Your Patients – Every Time

Patients aren’t the only ones feeling the impact of balance billing. Medical practices, too, struggle with high deductibles – partly because patient debts can be so hard to collect. And the higher the balance, the harder it is to for you to collect. As a medical provider, you cannot afford to ignore this – because there’s no guarantee that the patients are going to pay their bill. So how do you avoid such type of out of network balance billing situations, or handle them effectively if they take place?

Attend this webinar by medical billing specialist Stephanie Thomas, who will teach you how to set up payment plans that work for YOU, speak appropriately with patients about their bill and balance, and the tips, and the tricks and techniques to collect payments from patients. Learn about the different types of patient responsibility, the difference between “in network” and “out of network” balances, and the tactics on pre auth and pre certifications to ensure you get fully paid.

Thomas will walk you through examples of collection letters and verbiage, explain the different types of patient balances (and what they mean), and instruct you on how to explain them clearly to patients. She will teach you about the different payer policies, and explain how they can affect a patient’s dues. You will learn how to write financial policies and what to include in them, and how to deal with patients beforehand to ensure that you are paid fully for the services you rendered. She will bring you up to speed with the different state and federal laws on medical debt collection, and also teach you how to communicate effectively with distraught patients. 

After attending this session, you will able to implement a financial policy for your medical practice/group, and feel confident in your ability to collect every cent from your outstanding patient accounts receivable (AR).

Session Highlights

Here’s a taste of what you will learn:

  • Financial policies, how to write them, and what to include
  • Pre-authorization and pre-verification of benefits, and the importance of this in medical debt collections
  • Types of patient balances, and how to explain them to patients so that they understand
  • State and Federal laws in regards to collection of medical debt
  • How to communicate with upset patients

Session Agenda

  • Crucial steps for successful OON billing
  • Verification of benefits
  • Tips for writing Financial Agreement
  • The importance of a solid financial policy
  • Patient collections
  • Dealing with difficult patients
  • Outside collection agencies
  • Examples of collection letters and verbiage

Who Should Attend

  • Office managers
  • Billing managers/team leads
  • Billers
  • Pre-authorization staff
  • Insurance staff
  • Front office staff (patient contact for collection of debt)

Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.

Order Below or Call 1-844-384-4744 Today

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About Our Speaker

Stephanie Thomas

Stephanie Thomas has 20 years of experience doing medical billing and coding in a variety of specialties. She has earned her credentials as both a Certified Professional Coder® (CPC®) AND a Certified Pain and Anesthesia Coder (CANPC®).

Billing is Stephanie’s passion. She has made it her mission to work with practices across the country to help them ethically and more efficiently maximize their reimbursements. She does this...   More Info
More Events By The Speaker

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