Presenting E&M Audit Results to Physicians and Providers: How to Give Bad News Constructively

Event Information
Product Format
Prerecorded Event
Jill M. Young, CPC, CEDC, CIMC
Conference Date
Tue, Jun 09, 2020
60 minutes
Product Description

How to Present Audits: Format, Tone, Takeaways, and More


You’ve worked hard on your audit, and the time has come to present it to your customers. Audit apprehension is a real problem, and the way you present your report can have a huge impact on how its results are viewed—and how you are viewed, too. This is especially important if—gulp—you have the messy task of presenting bad news.

Don’t go into your presentation unprepared. As auditor Jill Young notes in this detail-packed webinar, attitude and preparation are everything. You need to compile and organize your data in the clearest possible way, have the right references and paperwork with you, and show up informed and professional-looking.

Young has been auditing and presenting results to providers for more than two decades. Join her in this live audio event as she shows you how to start your meeting, how to present results, what tone to use, how to present the plan that providers will be looking for at the end of the meeting, and how to follow up afterwards and continue the process of working with your physicians.

After attending this webinar, you will know how to present audit results when they are less than perfect, how to get physicians to listen to what you have to way without being upset, and how to form a plan or take-away points and put it together on the fly. E/M audits are hard enough—don’t let your work fade into obscurity because you didn’t present it in the best way!

Session Objectives

  • Deal with stress when presenting audit results that are less than perfect
  • Get physicians to listen to what you have to say without them becoming upset
  • Form a plan or take-away points

Session Highlights

  • How to start the meeting
  • How to present audit results, what format to use, and what tone to use
  • How to formulate a take-away plan for physicians, and what they want to have in hand when the meeting is over
  • How to follow up after the meeting and continue working with your clients

Who Should Attend

  • Auditors
  • Office managers
  • Office administrators
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About Our Speaker

Jill M. Young - Pulmonology Guidelines Expert

Jill Young, CPC, CEDC, CIMC, is the Principal of Young Medical Consulting, LLC, A company founded 11 years ago to meet the education and compliance needs of physicians and their staff. Jill has over 30 years of medical experience working in all areas of the medical practice including clinical, billing and rounding with physicians. Her comments and opinions can be seen in several publications and also...   More Info
More Events By The Speaker

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