Collections Best Practices: Bring in Every Dollar Your Practice Deserves, Without Upsetting Patients

Event Information
Product Format
Prerecorded Event
Leesa A. Israel, BA, CPC, CUC, CPPM, CMBS
Conference Date
Fri, Aug 20, 2010
60 Minutes
Product Description

Your practice needs to bring in every dollar that your physicians earn.

But the economy is affecting your patients, too, which means you may have trouble collecting balances.

How can you make sure you're not giving away your physicians' services, while still being understanding of potential financial hardships?

In this 1-hour audioconference, Leesa Israel shows you proven techniques that will increase your collections success rate while leaving your patients smiling.

Leesa will teach you how to tackle collection efforts from the ground up — start with a solid collections process; create a clear financial policy; be proactive rather than reactive; institute tried-and-true progressive collection efforts; and know when to send an account to an outside agency.

Topics covered during this session:

  • Develop a written policy that you follow consistently — Leesa will show you the important points to consider
  • Manners matter: Unlock the secret to being compassionate without letting the patient walk all over you
  • Get your front office staff involved in collecting while the patient is in your office — here's how
  • Discover the information you need to offer to arm your collectors with knowledge
  • Better collections rates start with better collections skills — learn what you should — and shouldn't — say to patients to bring in payments
  • Taking collections efforts to the next level: Is a collections agency the answer? Learn the pros and cons, plus what you should look for when hiring a collections agency
  • Learn how to regularly evaluate how successful each collector is to know if your collections training is working
  • If your provider does not like to send patients to collections, don't give up on collecting: Try a payment plan
  • PLUS: Sample collections scenarios

Who should attend? Billers, collection specialists, front office staff, practice managers, physicians, and anyone involved in practice collections efforts.

Order Below or Call 866-458-2965 Today!

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About Our Speaker

Leesa A. Israel - Urology Coding Expert


Leesa A. Israel, BA, CPC, CUC, CPPM, CMBS, specializes in medical coding and reimbursement for physician practices, as well as billing and collections policies and strategies. Leesa is currently the Audit Training Manager of the Coding Institute’s Consulting & Revenue Cycle Solutions. In this role, she provides auditing, consulting, and education services to practices around the country in a variety of areas, including urology, general surgery, and evaluation...   More Info
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