Medical practice is a nightmare for physicians, medical practices and hospitals. Time is lost and reputations are damaged. Of course, there is a significant financial impact.
Excellent patient relationships directly lower the risk of malpractice. If you have a great relationship and an unexpected outcome occurs, the risk of litigation is minimized. However, if you have a poor relationship combined with an unexpected outcome, that is setting the stage for a malpractice claim.
In this high-content session with Edward Leigh, you’ll learn proven techniques to connect with patients to lower your risk of malpractice. This conference also covers professionals communicating effectively with each other to reduce errors.
People don't sue because they are greedy; they sue because they are angry.
Create excellent relationships: Learn proven strategies to partner with patients and not simply give orders. The session also reviews helpful ways to encourage patients to be active participants in their care. The more involved they are, the less likely errors will occur that you could be held responsible.
Take a look at what’s covered:
Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.
Who should attend? Physicians, nurses and clinical professionals with direct patient contact. (Hospital administrators, office managers, and other administrative professionals will benefit to help implement training on this vital topic.)
Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.
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