“How often did staff explain about medications before giving them to patients?" is an HCAHPS question. Learn how to get high scores on this question so you can maximize reimbursement!
Medical centers with low scores could lose significant revenue! Patient education is much more than explaining medications; we also need to educate patients about their medical issues, tests, discharge information, etc.
"Do you understand?" is a question that tells you nothing! Just because a patient says, "yes," is NOT an indication that learning has taken place.
Poor education can put your patients at serious risk.
Get specific and easy to implement strategies to help ALL clinicians provide information in a clear manner that patients can understand. In spite of the wonderful educational tools we have at our disposal (e.g., plastic models, brochures, etc), patient education is one of weakest areas in healthcare. That is about to change – through this conference!
Learn new exciting ways of teaching your patients and methods to determine if learning took place! The powerful tips presented will have an immediate impact on your patients.
In this content-rich and high-energy conference you will learn evidence-based methods to teach with impact!
Be prepared for an explosion of information on how to educate patients:
Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.
Who should attend? ALL clinical professionals (physicians, nurses and others with direct patient contact) since ALL clinical professionals play a role in educating patients. (Hospital administrators, office managers, and other administrative professionals will benefit to help implement training on this vital topic.)
Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.
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