Raise Your HCAHPS Scores by Educating Patients with Impact!

Event Information
Product Format
Prerecorded Event
Conference Date
Wed, Jan 11, 2012
60 Minutes
Product Description

Powerful Strategies to Select and Deliver Patient Education Material.

“How often did staff explain about medications before giving them to patients?" is an HCAHPS question.  Learn how to get high scores on this question so you can maximize reimbursement! 

Medical centers with low scores could lose significant revenue!  Patient education is much more than explaining medications; we also need to educate patients about their medical issues, tests, discharge information, etc. 

"Do you understand?" is a question that tells you nothing!  Just because a patient says, "yes," is NOT an indication that learning has taken place.

Poor education can put your patients at serious risk.

Get specific and easy to implement strategies to help ALL clinicians provide information in a clear manner that patients can understand.  In spite of the wonderful educational tools we have at our disposal (e.g., plastic models, brochures, etc), patient education is one of weakest areas in healthcare.  That is about to change – through this conference! 

Learn new exciting ways of teaching your patients and methods to determine if learning took place!  The powerful tips presented will have an immediate impact on your patients. 

In this content-rich and high-energy conference you will learn evidence-based methods to teach with impact!

Be prepared for an explosion of information on how to educate patients:

  • Think you don't use medical jargon with patients?  Think again! Professionals often use words and phrases they assume everyone knows. You will be surprised at what words confuse patients and how you can avoid using them.
  • Learn multiple ways to turn a pad of paper into one of the most powerful educational tools known to healthcare.
  • Brochures are often used in healthcare, but not effectively!  In this conference you will learn how to turn these brochures into dramatic learning resources.
  • Turning abstract information into concrete material that patients can understand and incorporate into their lives.
  • The "teach back" method is an amazing educational tool that is vastly underutilized. You will learn how to use it in all your patient encounters to determine if patients are comprehending the information.

Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker. 

Who should attend? ALL clinical professionals (physicians, nurses and others with direct patient contact) since ALL clinical professionals play a role in educating patients. (Hospital administrators, office managers, and other administrative professionals will benefit to help implement training on this vital topic.)


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About Our Speaker

Edward Leigh - Long Term Care Facilities Expert

Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.More Info
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