The manner in which difficult news is delivered to patients has a significant impact throughout their course of treatment. Delivering the news in a poor manner can destroy the patient-professional relationship; decrease compliance and compromise clinical outcomes.
Join Edward Leigh, MA, for this 1-hour content-rich and high-energy audio event.
This informative conference will provide practical solutions to deliver bad news in a three-step approach to guide you in the process, including very detailed strategies that can be used in multiple clinical situations.
This program is not just for physicians!
Every clinical professional, including nurses and technicians need to understand the process of delivering bad news. The physicians may often be the one delivering the news; however other clinical professionals are highly impacted by the news and must know how to deal with the repercussions of the news.
Take a look at what’s covered:
Bonus: Attendees will receive a one-page "cheat sheet" reference tool that summarizes major points. This is ideal for all medical centers/offices. In addition, all attendees will receive a copy of this informative report, "The Crying Patient: How to Effectively Handle this Sensitive Situation with Grace and Professionalism."
Who should attend? Physicians, nurses and clinical professionals with direct patient contact. It is important ALL clinical professionals understand this process, not just physicians. (Hospital administrators, office managers, and other administrative professionals will benefit to help implement training on this vital topic.)
- Joel Garfinkle
- Thomas J. Force
1-866-458-2965
1-919-287-2643
Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.
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