Improving Care Transitions through Better Communication

Event Information
Product Format
Prerecorded Event
Presenter(s)
Toni G. Cesta, Ph.D., RN, FAAN
Length
60 Minutes
Product Description

Develop Bulletproof  Case Management Communication Strategies

Case managers and social workers spend a large percentage of their time in communication with team members both within, as well as outside. Developing a solid communications strategy can be critical as the ways in which they communicate either results in the outcomes anticipated or may create barriers toward achieving those outcomes.

Hence a strategic approach to communications is essential and building a good communication plan that efficiently connects one’s objectives with a dynamic set of messages could be a challenge.

Learn what communication is and how it can be optimized with our expert presenter Tony Cesta. The session includes real life case studies that case managers can apply to their daily practice, a complete  understanding of where and how communication pitfalls can occur and specific strategies to enhance communication.

Here’s just a sample of what you get:

  • Review the definition of communication and the types of communication used by case managers and social workers
  • Learn what are the communication strategies that can be applied to the case manager and social worker’s daily practice
  • Understand the most common communication styles and what they can mean to daily practice
  • Learn the best practice methods for interdisciplinary patient care rounds

Who should attend?

  • Case Management Directors and Managers
  • Discharge Planning Directors and Managers
  • Social Workers and Social Service Directors
  • Utilization Management Directors and Managers
  • Case management, discharge planning, social service and utilization management supervisors and team leads

 

Order Below or Call 1-866-458-2965 Today

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You can also order through:

1-866-458-2965

1-919-287-2643

About Our Speaker

Toni G. Cesta - Healthcare Case Management Expert

Toni G. Cesta, Ph.D., RN, FAAN  owns and operates Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating case management models in the acute care, emergency department and outpatient settings. Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management. Dr....   More Info
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