Case managers and social workers spend a large percentage of their time in communication with team members both within, as well as outside. Developing a solid communications strategy can be critical as the ways in which they communicate either results in the outcomes anticipated or may create barriers toward achieving those outcomes.
Hence a strategic approach to communications is essential and building a good communication plan that efficiently connects one’s objectives with a dynamic set of messages could be a challenge.
Learn what communication is and how it can be optimized with our expert presenter Tony Cesta. The session includes real life case studies that case managers can apply to their daily practice, a complete understanding of where and how communication pitfalls can occur and specific strategies to enhance communication.
Here’s just a sample of what you get:
Who should attend?
Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.