Improving Care Transitions through Better Communication

Event Information
Product Format
Prerecorded Event
Toni G. Cesta, Ph.D., RN, FAAN
60 Minutes
Product Description

Develop Bulletproof  Case Management Communication Strategies

Case managers and social workers spend a large percentage of their time in communication with team members both within, as well as outside. Developing a solid communications strategy can be critical as the ways in which they communicate either results in the outcomes anticipated or may create barriers toward achieving those outcomes.

Hence a strategic approach to communications is essential and building a good communication plan that efficiently connects one’s objectives with a dynamic set of messages could be a challenge.

Learn what communication is and how it can be optimized with our expert presenter Tony Cesta. The session includes real life case studies that case managers can apply to their daily practice, a complete  understanding of where and how communication pitfalls can occur and specific strategies to enhance communication.

Here’s just a sample of what you get:

  • Review the definition of communication and the types of communication used by case managers and social workers
  • Learn what are the communication strategies that can be applied to the case manager and social worker’s daily practice
  • Understand the most common communication styles and what they can mean to daily practice
  • Learn the best practice methods for interdisciplinary patient care rounds

Who should attend?

  • Case Management Directors and Managers
  • Discharge Planning Directors and Managers
  • Social Workers and Social Service Directors
  • Utilization Management Directors and Managers
  • Case management, discharge planning, social service and utilization management supervisors and team leads


Order Below or Call 1-866-458-2965 Today

You can also order through:




About Our Speaker

Toni G. Cesta - Healthcare Case Management Expert

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.

The author of nine books, and...   More Info
More Events By The Speaker

Why AudioEducator?
  • Save money on travel.
  • Meet your specific training needs.
  • Keep learning after the event.
  • Save time training your whole staff.
Join Our Mailing List
Our Accreditation Partners
Facebook Twitter Linkedin Youtube RSS Feeds Google Plus
Audio Educator


Dear Valued Customers


We regret to announce that ProEdTech LLC and all its affiliate brands will cease operations on April 1, 2019.


We are no longer able to fulfill online orders. We will fullfill all DVD and book orders already placed.


Customers of canceled webinars and subscription products may request a refund at (800) 223-8720 or You must do so by April 1, 2019.


Thank you for your business and loyalty over the years. We sincerely apologize for any inconvenience caused.


Best regards,

The ProEdTech Team