Case Management Roles and Models Simplified - Part 2

Event Information
Product Format
Prerecorded Event
Toni G. Cesta, Ph.D., RN, FAAN
Conference Date
Thu, Sep 06, 2012
60 Minutes
Product Description

A Review of Models and Staffing Ratios.

In Part 2, you will learn to apply the roles and functions needed in department for best practice models.  Toni will discuss other adaptations that can be made to the core models to assist hospitals in their response to health care reform, Accountable Care Organizations, and case management across the continuum of care.

Case management models are the foundation that supports all the work in the case management department. The application of the roles and functions must be within a framework and the model provides that structure. In addition to the roles, functions and model design, appropriate staffing ratios must be used. Gone are the days of the past when case management departments could get by with minimal staffing and no vacancy coverage for vacation, holidays and sick days. Today’s department must be staffed based on ratios that have been tested and are deemed best practice.

Two of the most tested models will be discussed in the context of the healthcare reform landscape and the evolving nature of health care today. Strategies for individualizing these models to your hospital will be explored. We will also discuss the staffing you will need for both nurse case managers and social workers to be successful and to meet your department’s goals and objectives.  

Learning Objectives:

  • Discuss two best practice case management models.
  • Review various adaptations that can be made to these models.
  • Understand the minimum staffing ratios needed for these models to be successful.

Who should attend? Case Management Directors and Managers, Discharge Planning Directors and Managers, Patient Care Services Professionals, Quality Assurance Directors and Managers, Social Workers and Social Service Directors, Utilization Management Directors and Managers

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About Our Speaker

Toni G. Cesta - Healthcare Case Management Expert

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.

The author of nine books, and...   More Info
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