In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Without these skills and a commitment to continuously improve them, your ability to leverage your value to your manager and organization diminishes.
Are you concerned about how others are receiving you as a manager? Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging? Would you like to leverage your value to your manager and to your organization?
If you answered “yes” to any of these questions, then come laugh, listen and learn in this session, where expert speaker Chris DeVany will lead you through all those important topics, key questions and answers that you need to be able to address effectively to improve your communication effectiveness, improve the performance of your team , and add to the bottom-line!
This session will help you understand how to:
This session will cover:
Who Should Attend
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Sage Software, Microsoft, the American Society of Association Executives, Sprint, Institute of Management Consultants, US HealthCare, General Motors, American Society for Training and Development, Morgan Stanley, Sales and Marketing Executives International, Boston Scientific and over 500 other organizations in 18 countries.
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