Every workplace and all types of teams experience conflicts from time to time. How you lead your team to effectively handle and resolve those clashes can mean the difference between failure and success. Internal conflicts can cause serious problems, with consequences impacting your productivity and bottom line.
Learn how to help your team solve internal battles in this live webinar by HR expert Bob Churilla. Find out how to pinpoint team members’ interests and engage in interest-based negotiation to resolve conflicts. Learn how issues, personalities, emotions, interests, needs and desires, self-perceptions and self-esteem, hidden expectations, and unaddressed past issues make up conflict and how to address them.
After attending this information-packed and insightful session, you’ll walk away with concrete tools and step-by-step strategies to completely revamp your conflict resolution skills -- all based on the latest research on conflict coaching and team development. You’ll have a solid understanding of the Conflict Dynamics Profile (CDP) and the Thomas Kilmann Instrument (TKI) assessments, which will help your team members gain greater awareness of what triggers conflict in them.
In this program, you will learn to:
Who Should Attend
This program is designed for HR managers, marketing managers, salespersons, general managers, engineers, nurse supervisors, and government and non-profit managers.
Bob Churilla is a partner and conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, he is a visiting professor at a private university. He has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration, and the Equal Opportunity Commission as a mediator and consultant. He has also consulted with local, state, and national private employers, government agencies, churches and nonprofit organizations. He...
More Events By The Speaker