Staff turnover is a costly problem in health care organizations, and impacts many aspects of the operation, from clinical outcomes, regulatory compliance, satisfaction of patients, families and staff, to financial performance and marketing efforts. Improvement in this one area can result in a ripple effect of positive outcomes in other areas.
In this session, expert Robert Lane will help you learn a different way of approaching supervision of direct care-givers and other front-line staff; and help you explore the benefits of coaching skills compared to traditional methods. Coaching skills empower the supervisor to strengthen the work relationship with the employee, resulting in reduced staff turnover, enhanced clinical and satisfaction outcomes, and reduced operating cost to the organization.
Robert will provide you the specific know-how on the differences between coaching and traditional supervision, and how this difference can positively impact organizational operations.
Who should attend?
Health care managers, direct care-givers, and front-line staff and supervisors
- Vicki M. Lambert
Robert (Bob) Lane specializes in assisting post-acute providers with operational improvements such as survey preparation and compliance, business process improvements, budget analysis, staff retention strategies, documentation and billing procedures, contract reviews, strategic positioning, and Medicare/Medicaid certification issues. He has been involved in health care for more than 30 years, and long-term care for over 27 years as an administrator, field trainer, Quality Improvement Organization (QIO) project manager, speaker,...
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