Event Information
Product Format
Prerecorded Event
Conference Date
Thu, Jan 27, 2011
60 Minutes
Product Description

Are you doing all you can to make sure the buzz about your clinic or physician practice is the best it can be? If your patients aren't actively promoting your practice, this conference is for you.

Join business development expert Drew Stevens, PhD, for this valuable 1-hour event where you'll learn the importance of customer care from the moment a patient enters until the moment they finish their appointment.

Service complaints spread quickly from current to prospective patients, but so do compliments.

You can't afford unhappy patients, they are too important to your bottom line. And with currently technology, they'll tell others about a poor experience. Dr. Drew will give you proven strategies for fast, effective patient service that will keep them happy, coming back, and encouraging others to do the same.

Turn Your Patients and Your Staff Into Your Best Marketers:

  • Understand why customer service MUST be integrated in the office culture
  • Develop "hidden" opportunities with office staff  
  • Compare and contrast different service offerings among a variety of office cultures
  • Learn 5 new methods that allow you and your staff to remain closer to clients
  • Avoid the 4 pitfalls noticed by patients but not by you
  • Learn to anticipate your patients needs to remain closer to them
  • Utilize strategic relationships that offer more service and better service value
  • Increase your differentiation with strategies that increase your value
  • PLUS: Learn how to employ 3 functional advantages — people skills, process skills and property skills — that make the most of every patient visit.

Who should attend? Physicians, Chiropractors, Orthopedists, Dentists, Orthodontists, Office Managers, Head Nurses, Physical Therapists

We Also Recommend
You can also order through:




About Our Speaker

Drew Stevens - Healthcare Management Expert

Drew Stevens Ph.D. is a world-renowned business marketing mentor for doctors. Drew is one of those very rare practice experts with not only 30 years of true experience but advanced degrees in marketing productivity. Dr. Drew works with physicians and medicos such as chiropractors who struggle like crazy to increase patient volume that creates new revenue.

Dr. Drew has aided professionals to reach billions of dollars in new...   More Info
More Events By The Speaker

Why AudioEducator?
  • Save money on travel.
  • Meet your specific training needs.
  • Keep learning after the event.
  • Save time training your whole staff.
Join Our Mailing List
Our Accreditation Partners
Facebook Twitter Linkedin Youtube RSS Feeds Google Plus
Audio Educator


Dear Valued Customers


We regret to announce that ProEdTech LLC and all its affiliate brands will cease operations on April 1, 2019.


We are no longer able to fulfill online orders. We will fullfill all DVD and book orders already placed.


Customers of canceled webinars and subscription products may request a refund at (800) 223-8720 or You must do so by April 1, 2019.


Thank you for your business and loyalty over the years. We sincerely apologize for any inconvenience caused.


Best regards,

The ProEdTech Team