Treat

Event Information
Product Format
Prerecorded Event
Presenter(s)
Conference Date
Thu, Jan 27, 2011
Length
60 Minutes
Product Description

Are you doing all you can to make sure the buzz about your clinic or physician practice is the best it can be? If your patients aren't actively promoting your practice, this conference is for you.

Join business development expert Drew Stevens, PhD, for this valuable 1-hour event where you'll learn the importance of customer care from the moment a patient enters until the moment they finish their appointment.

Service complaints spread quickly from current to prospective patients, but so do compliments.

You can't afford unhappy patients, they are too important to your bottom line. And with currently technology, they'll tell others about a poor experience. Dr. Drew will give you proven strategies for fast, effective patient service that will keep them happy, coming back, and encouraging others to do the same.

Turn Your Patients and Your Staff Into Your Best Marketers:

  • Understand why customer service MUST be integrated in the office culture
  • Develop "hidden" opportunities with office staff  
  • Compare and contrast different service offerings among a variety of office cultures
  • Learn 5 new methods that allow you and your staff to remain closer to clients
  • Avoid the 4 pitfalls noticed by patients but not by you
  • Learn to anticipate your patients needs to remain closer to them
  • Utilize strategic relationships that offer more service and better service value
  • Increase your differentiation with strategies that increase your value
  • PLUS: Learn how to employ 3 functional advantages — people skills, process skills and property skills — that make the most of every patient visit.


Who should attend? Physicians, Chiropractors, Orthopedists, Dentists, Orthodontists, Office Managers, Head Nurses, Physical Therapists

You can also order through:
Phone

1-866-458-2965

Fax

1-919-287-2643

About Our Speaker

Drew Stevens - Healthcare Management Expert

Drew Stevens Ph.D. is a world-renowned business marketing mentor for doctors. Drew is one of those very rare practice experts with not only 30 years of true experience but advanced degrees in marketing productivity. Dr. Drew works with physicians and medicos such as chiropractors who struggle like crazy to increase patient volume that creates new revenue.

Dr. Drew has aided professionals to reach billions of dollars in new...   More Info
More Events By The Speaker

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