The Power of Customer Service for Physicians and Staff

Event Information
Product Format
Prerecorded Event
Conference Date
Thu, Feb 25, 2010
60 Minutes
Product Description

If you're not giving your patients good customer service, you could be losing business. 

In the age where testimonials and referrals are a large part of your practice management, you must learn how customer service fits into the mix of retaining patients, offering differentiation and providing patient value.

Join expert Drew Stevens, PhD, for this 1-hour audio conference to get the scoop on the value of customer service and how it leads to patient retention. Plus - customer service also assists with inter-office morale and productivity.

Here's a look at what you will learn:

  • 3 key tactics that build a customer service culture
  • Remove the barriers that currently impact patient value and loyalty
  • 3 reasons to hire for skill
  • Correct common communication flaws
  • Identify and avoid common service blunders that lead to lost customers
  • 3 methods that help to create marketing avatars
  • Quickly resolve patient issues while continually providing value
  • 3 principles for interoffice patient culture
  • Discuss how to anticipate your patients’ needs

Who should attend? Physicians, physician assistants, chiropractors, chiropractic assistants, physical therapists, front office staff, office administrators, administrative assistants, department directors

Order Below or Call 866-458-2965 Today

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About Our Speaker

Drew Stevens - Healthcare Management Expert

Drew Stevens Ph.D. is a world-renowned business marketing mentor for doctors. Drew is one of those very rare practice experts with not only 30 years of true experience but advanced degrees in marketing productivity. Dr. Drew works with physicians and medicos such as chiropractors who struggle like crazy to increase patient volume that creates new revenue.

Dr. Drew has aided professionals to reach billions of dollars in new...   More Info
More Events By The Speaker

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