Patient Flow: A Tool for Managing Cost and Length of Stay

Event Information
Product Format
Prerecorded Event
Toni G. Cesta, Ph.D., RN, FAAN
Conference Date
Wed, Mar 18, 2015
60 minutes
Product Description

Understand the Role of RN Case Managers and Social Work in Patient Flow

Patient flow processes are vital tools for managing cost and length of stay (LOS).  Patient flow, by definition, includes all the processes that impact on a patient as they transition through the health care continuum.  This program by expert speaker Toni G. Cesta, Ph.D., RN, FAAN will discuss the role of both RN case managers and social work in patient flow. Included will be a discussion of avoidable delays and how they can be used to reduce length of stay.  Effective patient flow processes can result in decreased LOS, decreased readmissions, an increase in patient satisfaction, and improved quality outcomes.  Effective strategies for effective LOS management and reduced cost, including patient care rounds, will be provided in this practical program. 

You will also:

  • Learn the case manager’s role in patient flow.
  • Understand Joint Commission’s standard for patient flow.
  • Review a patient flow scorecard for monitoring your patient flow outcomes.
  • Understand the most state of the art methods for conducting patient care rounds with key talking points.
  • Identify key categories for monitoring avoidable delays that can be used to reduce length of stay.

Session Highlights:

  • Patient flow—what is it?
  • Overview of Healthcare processes evolution—how old expectations are changing.
  • Joint Commission Patient Flow Standards.
  • Queuing theory basics and logic.
  • The role of the case manager and social worker in managing patient flow.
  • How to use variance to identify and correct patient flow issues.
  • Strategies for conducting state of the art patient care rounds.
  • Patient care rounds talking points.
  • Demand and capacity management.
  • Avoidable delay categories.
  • Insights on Discharge planning process.
  • Avoidable delays data analysis.
  • Methods for monitoring patient flow using a scorecard.
  • Some insights on the best practices.
  • And more!

Who should attend?

  • Case Management Directors and Managers
  • Discharge Planning Directors and Managers
  • Social Workers and Social Service Directors
  • Utilization Management Directors and Managers
  • Case management, discharge planning, social service and utilization management supervisors and team leads.



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About Our Speaker

Toni G. Cesta - Healthcare Case Management Expert

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.

The author of nine books, and...   More Info
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