If a CMS surveyor showed up at your hospital’s door tomorrow, would you know what to do? Are you sure your facilities comply with the grievance requirements called for by the Centers for Medicare and Medicaid Services (CMS), the Office for Civil Rights (OCR), and the Joint Commission—and your accreditation organization? Did you know that the third most common problematic standard for hospitals is CMS grievance requirements? A recent report found that more than 1,000 U.S. hospitals were out of compliance with conditions of participation (CoPs)? Don’t let this happen to your facility!
Learn how to comply with grievance standards called for by CMS and other agencies in this compliance-focused audio presentation hosted by Sue Dill Calloway. She will detail the federal laws affecting hospitals, explain which are enforced by which agencies, and walk you through the standards of compliance you must heed—all with an eye toward helping you establish a properly prepared grievance committee.
After attending this event, you will understand best practices for physicians and nurses, know how to create a policy handling grievances and complaints (and know to follow it!), and be able to help your facility close the gap between what it is currently doing and what it is required to do.
This program will teach you how to:
Who Should Attend
Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.
Sue Dill Calloway, RN, MSN, JD, is the president of Patient Safety and Healthcare Consulting and Education company with a focus on medical-legal education especially Joint Commission and the CMS hospital CoPs regulatory compliance. She also lectures on legal, risk management and patient safety issues. She was a director for risk management and patient safety for five years for the Doctors Company. She was the...
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