Access Point Case Management: Managing your ED and Planned Admission Processes

Event Information
Product Format
Prerecorded Event
Toni G. Cesta, Ph.D., RN, FAAN
60 Minutes
Product Description

Design an Effective Emergency Department Case Management Program

Covering the ED with case managers was a luxury once. Bad news! It can no longer be viewed this way!!

With more and more patients being admitted through the ED, it is essential that there be case management services at this front door of the hospital. A lot of rules and regulations must be met during this first case management assessment. Many oversight agencies including CMS, The Joint Commission, and Medicaid require that patients are thoroughly assessed and responded to at this time. The requirements are especially high for patients being admitted and patients who require services, however do not meet criteria for admission. The RAC and MAC are heavily focused on patients who enter through the ED.

Good news! This power-packed session with our expert Tony Cesta will discuss the roles and functions of the nurse case manager and the social worker in the ED setting and at any entry point for admission. Best practices for the role of a case manager in patient flow and capacity management, physician collaboration as well as family and patient education will also be reviewed.  Plus, you get:

  • Process for case managing patients at all hospital points of entry
  • Outcomes measures for access point case management
  • Best practices for designing an emergency department case management program

Here’s what you’ll learn:

  • Understand the roles and functions of access point case managers and social workers.
  • Learn strategies for effective implementation of an ED case manager role in your hospital.
  • Discover the measures of success for an ED case management model.
  • Examine strategies for efficient physician collaboration for the ED nurse case manager and social worker.
  • Review the expected outcomes of an emergency department case management program.

Who should attend? Case Management Directors and Managers, Discharge Planning Directors and Managers, Social Workers and Social Service Directors, ED case managers, Utilization Management Directors and Managers,Case management, discharge planning, social service and utilization management supervisors and team leads

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About Our Speaker

Toni G. Cesta - Healthcare Case Management Expert

Toni G. Cesta, Ph.D., RN, FAAN  owns and operates Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating case management models in the acute care, emergency department and outpatient settings. Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management. Dr....   More Info
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