The Joint Commission estimates 80 percent of serious medical errors involve miscommunication between caregivers when responsibility for patients is handed off from one professional to another. The Joint Commission goes on to state, "Defective handoffs can lead to delays in treatment, inappropriate treatment, and increased length of stay in the hospital and, in extreme cases, serious physical or psychological injury and death."
Through this content-rich and high-energy conference, with expert speaker Edward Leigh, you will learn evidence-based methods to dramatically improve your handoffs. Get tips for preparing, articulating and verifying an effective handoff.
PLUS: All attendees will receive the special report, "How to Become an Excellent Communicator!" This report features strategies on how to become a dynamic communicator where your messages come across crystal clear.
Here’s a look at what Edward will cover:
Who should attend? ALL clinical professionals (physicians, nurses and others with direct patient contact) since ALL clinical professionals play a role in handoffs. (Hospital administrators, office managers, and other administrative professionals will benefit to help implement training on this vital topic.)
- Duane C. Abbey
Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.
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