Avoiding Hospital Handoff Errors: Making the Transition in Care Efficient and Safe.

Event Information
Product Format
Prerecorded Event
Conference Date
Thu, Oct 27, 2011
60 Minutes
Product Description

Poor handoffs have serious consequences. Preventing botched handoffs decreases your risk of errors, increases patient satisfaction and improves your organization's bottom line.


The Joint Commission estimates 80 percent of serious medical errors involve miscommunication between caregivers when responsibility for patients is handed off from one professional to another. The Joint Commission goes on to state, "Defective handoffs can lead to delays in treatment, inappropriate treatment, and increased length of stay in the hospital and, in extreme cases, serious physical or psychological injury and death."

Through this content-rich and high-energy conference, with expert speaker Edward Leigh, you will learn evidence-based methods to dramatically improve your handoffs. Get tips for preparing, articulating and verifying an effective handoff. 

PLUS: All attendees will receive the special report, "How to Become an Excellent Communicator!"  This report features strategies on how to become a dynamic communicator where your messages come across crystal clear.

Here’s a look at what Edward will cover:

  • Critical strategies to PREPARE for the handoff. The worlds of theater and healthcare have something in common -- the rehearsal is just as importance as the performance
  • What does "a bit" actually mean?  Powerful tips to avoid ambiguous terms and use precise language. Learn key words that are crystal clear
  • Implementing  the "check back" (or "read back") techniques to verify the information has been transmitted accurately
  • Learn the steps to standardize shift-to-shift, unit-to-unit and setting-to-setting reporting
  • What to do you do when you cannot accept the transfer of care as is? Handle this situation professionally and gracefully – Edward will tell you how

Who should attend?
ALL clinical professionals (physicians, nurses and others with direct patient contact) since ALL clinical professionals play a role in handoffs. (Hospital administrators, office managers, and other administrative professionals will benefit to help implement training on this vital topic.)

Order Below Or Call 866-458-2965 Today

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About Our Speaker

Edward Leigh - Long Term Care Facilities Expert

Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.More Info
More Events By The Speaker

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