High levels of quality of care in hospice can only be achieved when you put the patient at the centre of care—your policies, procedures and services should reflect that commitment. Your clinical teams’ ability to provide excellent consistent care in all settings—24 hours per day—while preparing patients and families for end-of-life is one of the most critical factors for success. However, delivering hospice care is challenging, not just because of the commitment it requires but also due to new regulations and increasing quality reporting requirements.
Join this informative session with expert speaker Robin Finkelstein to get strategies to improve your Hospice’s care delivery and clinical communications model while improving your overall quality score and decreasing customer service issues.
Get insights on a proven process to develop and implement a clinical quality improvement model with an intentional visit design and clinical communications training in your hospice. Also, explore a case study that demonstrates a hospice’s improvement program and the success derived from the activity.
Who should attend
Hospice senior leadership and clinical leadership including nursing, social work and chaplaincy.
Robin Finkelstein is the founder and President of Market Insight and she has over 20 years of proven experience in marketing health care products and services. Over the last four years, Robin has successfully worked with a wide range of hospice agencies to help them grow their referrals and admissions and expand their mission within their respective communities. Robin began her career in the pharmaceutical industry as a...
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