Improving the Hospice Experience for Patients and Families

Event Information
Product Format
Prerecorded Event
Presenter(s)
Length
60 minutes
Product Description

Best Practices for Improving Your Hospice Quality Score and Decreasing Customer Service Issues

High levels of quality of care in hospice can only be achieved when you put the patient at the centre of care—your policies, procedures and services should reflect that commitment. Your clinical teams’ ability to provide excellent consistent care in all settings—24 hours per day—while preparing patients and families for end-of-life is one of the most critical factors for success. However, delivering hospice care is challenging, not just because of the commitment it requires but also due to new regulations and increasing quality reporting requirements.

Join this informative session with expert speaker Robin Finkelstein to get strategies to improve your Hospice’s care delivery and clinical communications model while improving your overall quality score and decreasing customer service issues.

Get insights on a proven process to develop and implement a clinical quality improvement model with an intentional visit design and clinical communications training in your hospice. Also, explore a case study that demonstrates a hospice’s improvement program and the success derived from the activity.

Session Highlights:

  • Navigating the challenges in delivering hospice care
  • Dealing with high acuity and symptomatic patients only in hospice for short periods
  • How clinical teams must care and educate patients and families quickly in times of crisis
  • Hospice regulations and new quality reporting requirements in 2016
  • Why should you expect greater scrutiny of care delivery in the future?
  • How to improve quality and get a competitive position in the market
  • Challenges in communication with patients and families
  • Can your clinical staff handle difficult conversations in times of crises?
  • How not to confuse patients and families with conflicting information delivered by multiple teams and members of the care team over the course of their care
  • How improving visit designs can significantly help with consistent care delivery

Who should attend

Hospice senior leadership and clinical leadership including nursing, social work and chaplaincy.

Order Below or Call 1-866-458-2965 Today

You can also order through:
Phone

1-866-458-2965

Fax

1-919-287-2643

About Our Speaker

Robin Finkelstein

Robin Finkelstein is the founder and President of Market Insight and she has over 20 years of proven experience in marketing health care products and services. Over the last four years, Robin has successfully worked with a wide range of hospice agencies to help them grow their referrals and admissions and expand their mission within their respective communities. Robin began her career in the pharmaceutical industry as a...   More Info
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