Hospice Quality Reporting - Making Hospice Item Set and CAHPS Meaningful to Staff

Event Information
Product Format
Prerecorded Event
Charlene Ross, MSN, MBA, RN
Conference Date
Wed, Jun 03, 2015
60 minutes
Product Description

Public Reporting of Quality Measures in Hospice is Round the Corner. Are You Up to Snuff?

It is not good enough to say you provide quality care because families send you “nice letters”. Public reporting of quality measures in hospice is around the corner. Hospices have the Hospice Item Set (HIS) and Consumer Assessment of Healthcare Providers System (CAHPS). In the future there will be more measures. It is not about just answering the questions or getting the survey results, but also using the information to identify patient needs, plan care, improve care and at the same time demonstrate the value of your hospice to patients, caregivers, referral sources and the public in general.

Join expert speaker Charlene Ross, MSN, MBA, RN in this audio session, where she will focus on connecting staff to the value of the quality measures and how to incorporate them into care planning and improving outcomes for patients. Get a better understanding of how HIS measures can impact CAHPS scores, and the connection between HIS, CAHPS, and quality outcomes.

Session Highlights:

  • A Brief Overview of the Hospice Quality Reporting Program and the path to public reporting
    • The intent of the Hospice Quality Reporting program
    • The process CMS will take for the Hospice Quality Reporting Program to become public
  • Identify the connection between the HIS measures, the Hospice CAHPS questions
    • Distinguish between a process measure and an outcome measure
    • Examine the impact the HIS measures might have on Hospice CAHPS results
    • Describe the impact of a hospice’s culture on customer service
  • Integrate HIS measures into planning care
    • Demonstrate how the HIS measures can be used for more effective care planning
    • Utilize patient outcomes in the aggregate to improve a hospice’s overall quality of care performance
  • Use data to demonstrate value of your hospice
    • Discuss ways to use the data to demonstrate value of your hospice.

Who should attend

Administrators, Quality managers, Clinical staff


Order Below or Call 1-866-458-2965 Today

You can also order through:




About Our Speaker

Charlene Ross - Hospice Training Expert

Since beginning her career as a nurse leader, Charlene has successfully analyzed problems, developed and simplified procedures, and implemented innovative solutions to improve organizational operations for hospitals and hospice programs across the country. Her previous experience includes various senior leadership roles at one of the country’s largest publicly traded hospice providers and numerous hospital-based leadership positions.


In her current role as a hospice consultant and a founding...   More Info
More Events By The Speaker

Why AudioEducator?
  • Save money on travel.
  • Meet your specific training needs.
  • Keep learning after the event.
  • Save time training your whole staff.
Join Our Mailing List
Our Accreditation Partners
Facebook Twitter Linkedin Youtube RSS Feeds Google Plus