The Surveyors Are Coming – Finally!

Event Information
Product Format
Prerecorded Event
Charlene Ross, MSN, MBA, RN
60 minutes
Product Description

Learn About the Top 10 Hospice Medicare Survey Deficiencies and Improve Your Survey Readiness

The IMPACT Act, passed on September18, 2014 mandates all Medicare certified hospices must be surveyed every three years. Hospice Medicare surveys have typically been conducted every 6-7 years or longer. The Office of Inspector General (OIG) and other government entities have voiced concerns that this is not frequent enough.

The components of survey success is knowing what to expect, determining how well you will measure up, and managing the survey process. You need to understand how to use the Interpretive Guidelines in preparing for a survey and assess how your hospice might do.

In this session, presented by expert speaker Charlene Ross, MSN, MBA, RN, you will learn about the type and purposes of surveys. Then you’ll review the top ten Medicare survey deficiencies—so that you’re prepared. You will be able to explore the regulatory survey trends and find a process to prepare your hospice for a Medicare Survey.

Session Highlights:

  • Understand how to manage the survey process—as well as the surveyor.
  • Prepare for the best possible survey outcome following these steps.
  • Develop an audit work plan to evaluate care planning (a perennial top survey issue).
  • Vital actions you should take for survey readiness.
  • Types and purposes of surveys.
  • Top ten Medicare survey deficiencies.
  • Components of Survey Success
    • Know what to expect in a survey
    • Know how well you measure up
    • Manage the survey process
  • How to use the Interpretive Guidelines in preparing for a survey and assessing how your hospice might do.

Who should attend?

Administrators, clinical leaders, compliance officers, quality managers and clinical staff

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About Our Speaker

Charlene Ross - Hospice Training Expert

Since beginning her career as a nurse leader, Charlene has successfully analyzed problems, developed and simplified procedures, and implemented innovative solutions to improve organizational operations for hospitals and hospice programs across the country. Her previous experience includes various senior leadership roles at one of the country’s largest publicly traded hospice providers and numerous hospital-based leadership positions.


In her current role as a hospice consultant and a founding...   More Info
More Events By The Speaker

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