Raising the topic of hospice with seriously ill patients can be a challenge for medical professionals. After all, if you’ve never had formal training in this area, you’re not alone. And most Americans are clueless, misinformed—or both— on the subject. As a result, there’s a communication chasm you must cross (and gently) when you present patients and their families with the benefits of hospice care—such as pain relief, spiritual guidance, and emotional support.
Join Karen Knops in this webinar as she shows you how to confidently approach complex conversations around hospice care with patients and their loved ones. She will provide a framework to refine your communication and prepare for everyday encounters, from exploring the idea to gaining permission and documenting next steps. Specifically, you will learn to address the common myths and apprehensions that prevent patients from seeking the hospice services that can profoundly impact the quality of their lives and their families’. Knops will also reveal what research literature says about the wants, needs, and fears of critically ill patients and their families—so that you are prepared to dispel misconceptions and explain how hospice services can indeed satisfy many needs.
After attending this webinar, you will be equipped with specific techniques to determine when and how to raise the subject of hospice care with your patients, and effectively address the most common barriers to that discussion. Knops will arm you with the ASCEND© framework for communication: Anticipate, Summarize, Concern, Explore, Next steps, and Document—as well as the P’s of creating therapeutic presence: Presence, Pacing, Permission, and Paraphrasing. Get the training you need to overcome the hospice care communication gap and adequately address your patients’ end-of-life concerns.
In this practical session, you will learn how to:
Who Should Attend
Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.
- Michelle Crowell Coleman
Karen Knops is a palliative care physician, clinician educator and a fellow of the American Academy of Hospice and Palliative Medicine. She is the author of a web-based patient education program, “Video Answers to Palliative Care Questions,” has authored content on communication in the ICU for Irwin and Rippe’s Intensive Care Medicine textbook, as well as journal articles on the topics of communication and patient preferences.
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