CAHPS Overview: The Basics You Need to Know

Event Information
Product Format
Prerecorded Event
Conference Date
Wed, Mar 31, 2010
60 Minutes
Product Description

Beginning in 2012 the Medicare program will penalize home health agencies that do not participate in its consumer satisfaction survey and reporting program.

The survey, Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS), and reporting program will be made available to home health agencies in the fourth quarter of 2010, and data from the program will be publicly reported beginning in 2011. But, unlike most other government programs, agencies must use a private vendor to administer the surveys and report their data.

The costs of programs offered by the vendors vary, but the financial implications can be significant… particularly for small agencies.

You need to understand the program, what the obligations and costs will be, and demands the program will make on your staff and agency.

Join Rebecca Friedman Zuber for this 60-minute audio session for information on the program; agency processes required to participate; tips on vendor selection; the potential advantages and disadvantages of participation; and the time frame for making decisions.

Highlights of this session include:

  • Participation in the HH CAHPS program has the potential to significantly affect your business - you need to analyze all of the costs and benefits.
  • Choosing a HH CAHPS vendor involves analysis of several different factors.
  • Your HH CAHPS vendor will have direct and sometimes repeated contact with your patients and their families. Do you know how they will interact?
  • Small agencies - you need to balance the costs of participating in HH CAHPS with the costs of not participating.
  • Initial decisions regarding HH CAHPS need to be made in the summer of 2010. How should you prepare?
  • PLUS: If your agency already collects valuable information on the satisfaction of your patients, what will your strategy be for integrating your current process with HH CAHPS?

Who should attend: Agency managers, financial officers and marketing personnel


Order Below Or Call 866-458-2965 Today!

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About Our Speaker

Rebecca Friedman Zuber - Home Health Expert

Rebecca Friedman Zuber, President of Rebecca Friedman Zuber, Inc., is an experienced consultant in the home care industry.   Since 1995 her consulting practice has focused on regulatory compliance, performance improvement and agency operations and management.  Prior to opening her consulting practice she served as the director of the home care survey program at the Illinois Department of Public Health.  She consults with the Illinois Homecare Council, directly with provider organizations,...   More Info
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