The survey, Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS), and reporting program will be made available to home health agencies in the fourth quarter of 2010, and data from the program will be publicly reported beginning in 2011. But, unlike most other government programs, agencies must use a private vendor to administer the surveys and report their data.
The costs of programs offered by the vendors vary, but the financial implications can be significant… particularly for small agencies.
You need to understand the program, what the obligations and costs will be, and demands the program will make on your staff and agency.
Join Rebecca Friedman Zuber for this 60-minute audio session for information on the program; agency processes required to participate; tips on vendor selection; the potential advantages and disadvantages of participation; and the time frame for making decisions.
Highlights of this session include:
Who should attend: Agency managers, financial officers and marketing personnel
- J'non Griffin
Rebecca Friedman Zuber, President of Rebecca Friedman Zuber, Inc., is an experienced consultant in the home care industry. Since 1995 her consulting practice has focused on regulatory compliance, performance improvement and agency operations and management. Prior to opening her consulting practice she served as the director of the home care survey program at the Illinois Department of Public Health. She consults with the Illinois Homecare Council, directly with provider organizations,...
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