Patients have always communicated with their healthcare providers by various means. However, the new requirements in the regulations for electronic communications and new guidance on access to information by individuals require that HIPAA-covered entities carefully consider requests for electronic communications such as plain e-mail and/or text messages, and respond appropriately. Now that requirements for allowing patients electronic access to their health information are in effect, and as patients increasingly come to depend on electronic communications, there are new demands for communication via e-mail and texting. Patients don’t want to bother with secure website-based solutions; they just want to use the tools they already use for communication, and they have a right to communicate how they wish.
This session by expert speaker Jim Sheldon-Dean will focus on the rights of individuals to communicate in the manner they desire, and how a medical office can decide what an acceptable process for communicating with individuals is. The session will explain how to discuss communication options with individuals so that you can best meet their needs and desires while preserving their rights under the rules.
Who should attend?
Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.
Jim Sheldon-Dean is the founder and director of compliance services at Lewis Creek Systems, LLC, a Vermont-based consulting firm founded in 1982, providing information privacy and security regulatory compliance services to a wide variety of health care entities. He is a frequent speaker regarding HIPAA, including speaking engagements at numerous regional and national healthcare association conferences and conventions and the annual NIST/OCR HIPAA Security Conference. Sheldon-Dean has more...
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