Texting and E-mail with Patients — Meeting Patient Desires According to the Rules

Event Information
Product Format
Prerecorded Event
60 minutes
Product Description

Handling Patients’ Requests for Electronic Communication While Complying with HIPAA

Patients have always communicated with their healthcare providers by various means. However, the new requirements in the regulations for electronic communications and new guidance on access to information by individuals require that HIPAA-covered entities carefully consider requests for electronic communications such as plain e-mail and/or text messages, and respond appropriately. Now that requirements for allowing patients electronic access to their health information are in effect, and as patients increasingly come to depend on electronic communications, there are new demands for communication via e-mail and texting. Patients don’t want to bother with secure website-based solutions; they just want to use the tools they already use for communication, and they have a right to communicate how they wish.

This session by expert speaker Jim Sheldon-Dean will focus on the rights of individuals to communicate in the manner they desire, and how a medical office can decide what an acceptable process for communicating with individuals is. The session will explain how to discuss communication options with individuals so that you can best meet their needs and desires while preserving their rights under the rules.

Session Highlights

  • Find out the ways that patients want to use their e-mail and texting to communicate with providers, and the ways providers want to use e-mail and texting to enable better patient care
  • Learn what the risks of using e-mail and texting are, what can go wrong, and what can happen when it does
  • Find out about HIPAA requirements for access and patient preferences, as well as the requirements to protect PHI
  • Learn how to use an information security management process to evaluate risks and make decisions about protecting PHI and meeting patient needs and desires
  • Find out what policies and procedures you should have in place for dealing with e-mail and texting, as well as any new technology
  • Learn about the training and education that must take place to ensure your staff uses e-mail and texting properly and does not risk exposure of PHI
  • Find out the steps that must be followed in the event of a breach of PHI
  • Learn how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit

Session Agenda:

  • HIPAA Privacy & Security Rules
  • HIPAA Breach Notification Rule
  • How are we allowed to communicate with patients
  • HIPAA considerations
  • Protecting professional communications with PHI
  • E-mail, texting and security
  • Patient’s access and individual preferences
  • Potential mobile device issues
  • Secure texting solutions
  • TJC restrictions on texting
  • TCPA and communicating to cell phones
  • Communications and access guidance
  • Designated record set
  • Individual access of PHI
  • 2016 Guidance
    • General rights of access
    • Requests for access
    • Providing and denying access
    • Right to direct to another person
    • Questions and answers
  • Calculating and evaluating risk
  • Information security management process
  • What is breach under HIPAA

Who should attend?

  • Compliance Managers
  • HIPAA Officers
  • Chief Information Officers
  • Health Information Managers
  • Medical Office Managers
  • Medical Practice Lawyers
  • CFOs
  • CEOs
  • COOs
  • Privacy Officers
  • Information Security Officers

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About Our Speaker

Jim Sheldon Dean - HIPAA Compliance & Regulations Expert

Jim Sheldon-Dean is a healthcare compliance and HIPAA expert in the areas of privacy and security regulatory compliance and business process analysis, He is the founder and director of compliance services at Lewis Creek Systems, LLC, a Vermont-based consulting firm founded in 1982, providing information privacy and security regulatory compliance services to a wide variety of healthcare entities. Jim is a frequent speaker regarding HIPAA...   More Info
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