Patients have always communicated with their healthcare providers by various means, but HIPAA information security rules can throw a wrench in your attempts to connect via today’s most common tools—text and email. New regulatory requirements for electronic communications and new guidance on access to Protected Health Information (PHI) by individuals require that HIPAA-covered entities carefully consider any patient request for electronic communications.
Get your compliance ducks in a row before you’re on the receiving end of the recent increase in information security enforcement actions. Learn from healthcare compliance and HIPAA expert Jim Sheldon-Dean how to establish proper privacy protections for PHI that’s shared electronically, how to document those policies and procedures, and how to train your staff on the latest regulatory guidance—including new answers about how to provide access and protect information during and after access.
Your PHI procedures must juggle both regulatory compliance (remember: a breach must be reported to the U.S. Department of Health and Human Services and may incur fines and other enforcement actions) and patient service. After all, patients will complain if they are not afforded the access to information that they desire. This practical-minded session will help you find the right balance of access and control—and explain how it is possible to integrate email and texting into your organization’s communication strategy in a compliant way.
Sheldon-Dean will discuss the requirements, the risks, and the issues of increasing your use of email and text for patient and healthcare provider communications. He’ll also address the latest compliance challenges of granting patients’ access to their own health information.
After attending this conference, you will have a road map for how to: increase the quality of healthcare and patient satisfaction, use text and email safely and effectively, and be prepared to address any information breach that does occur. Sheldon-Dean will focus on the rights of individuals to communicate in the manner they desire, as well as how you and your medical office can settle on an acceptable communications procedure.
In this compliance-focused session, you will learn how to:
This session will discuss:
Who Should Attend
Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.
Jim Sheldon-Dean is a healthcare compliance and HIPAA expert in the areas of privacy and security regulatory compliance and business process analysis. He is the founder and director of compliance services at Lewis Creek Systems, LLC, a Vermont-based consulting firm founded in 1982, providing information privacy and security regulatory compliance services to a wide variety of healthcare entities. Jim is a frequent speaker regarding HIPAA...
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