It's estimated that beginning in 2012, government reimbursement will be directly tied into HCAHPS Scores. Bottom line: Underperformers will get less money. Raise your scores with these practical and easy-to-implement strategies that you can put in place immediately.
Your organization's financial health is tied into patient satisfaction scores.
Join national expert Edward Leigh, MA, for this valuable session that will pay for itself in patient satisfaction and improved HCAHPS Scores. And highly satisfied patients are much less likely to file malpractice lawsuits and more likely to make referrals.
Don't Miss These Session Highlights:
Who should attend? Hospital administrators, office managers, nursing directors, physicians and clinical professionals with direct patient contact
- Jim Sheldon-Dean
Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.
More Events By The Speaker