Raise Your Patient Satisfaction / HCAHPS Scores Through The Roof

Event Information
Product Format
Prerecorded Event
Conference Date
Thu, Feb 03, 2011
60 Minutes
Product Description

Patient satisfaction scores are now open to the public. Your reputation is on the line and you need to raise your scores — today.

It's estimated that beginning in 2012, government reimbursement will be directly tied into HCAHPS Scores. Bottom line: Underperformers will get less money. Raise your scores with these practical and easy-to-implement strategies that you can put in place immediately.

Your organization's financial health is tied into patient satisfaction scores.

Join national expert Edward Leigh, MA, for this valuable session that will pay for itself in patient satisfaction and improved HCAHPS Scores. And highly satisfied patients are much less likely to file malpractice lawsuits and more likely to make referrals.

Don't Miss These Session Highlights:

  • What it really takes to get your patients to respond with an "always" on surveys
  • How to create excellent patient  experiences - from admission to discharge
  • How to be sure your clinical professionals are always communicating effectively with patients
  • The best way to dramatically improve patients' understanding and perception of medications and pain management
  • PLUS: Tips to create happy patients that will recommend your organization to family and friends


Who should attend? Hospital administrators, office managers, nursing directors, physicians and clinical professionals with direct patient contact


Order Below or Call 866-458-2965 Today!

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About Our Speaker

Edward Leigh - Long Term Care Facilities Expert

Edward Leigh, MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. He focuses on creating productive healthcare environments through dramatically improved communication between professionals and with patients. He consults with healthcare organizations and coaches professionals one-on-one to enhance patient communication. He presents high-energy and informative programs to hospitals, medical practices, long-term care facilities, corporations and healthcare associations.More Info
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