Patients and healthcare service providers have always interacted with each other through various modes of communication, however, the latest regulations for electronic communications require that HIPAA-covered entities carefully consider the requests of electronic communication such as text messages and plain e-mails and respond appropriately.
Now that the requirement for allowing patients electronic access to their health information are in effect, there are fresh demands for communication via texting and e-mail as patients are increasingly depending on electronics communication. Patients have the right to communicate the way they wish to and they just want to use the tools that they already used for communications.
HHS compliance audit activity and enforcement penalties are both increased, especially in instances of willful neglect of compliance, if, for instance, your organization hasn't adopted the complete suite of policies and procedures needed for compliance, or hasn’t adequately considered the impact of e-mail or texting on your compliance.
In this session, our expert speaker Jim Sheldon-Dean will discuss the differences between patient communications and professional communications, and how it needs to be handled to best serve patients, enable communications efficiently and stay within the norms of HIPAA compliance. Jim will also discuss, in what ways healthcare providers can serve patients’ requests for communication of information by text messages and e-mails while complying with HIPAA Privacy and Security rules.
This presentation will discuss the risks, the issues and the requirements of the high usage of e-mail and texting for provider and patient communications and provide a plan for how it can be used effectively and safely, to increase patient satisfaction and quality of health care. Additionally, Jim will be discussing how to be prepared for a breach, if there is one, so that compliance can be assured.
Who should attend?
Jim Sheldon-Dean is a healthcare compliance and HIPAA expert in the areas of privacy and security regulatory compliance and business process analysis. He is the founder and director of compliance services at Lewis Creek Systems, LLC, a Vermont-based consulting firm founded in 1982, providing information privacy and security regulatory compliance services to a wide variety of healthcare entities. Jim is a frequent speaker regarding HIPAA...
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