Audio Conference FAQs
What is an audio conference?
Audio Conferencing is an excellent tool for education/training - all it takes is a phone and a good internet connection.
With Audio Conferencing you can listen to industry experts from the convenience of your office, home or on a mobile phone. You can get business enhancing information - without the cost, time and stress involved in travelling.
I can't make the event at the scheduled time. Can I transfer my event to a colleague or view the event at a later time?
If for any reason you are unable to attend the session at the scheduled time, you can transfer your event by sending an email to firstname.lastname@example.org. Remember to provide the participant’s name and contact details, so we can get in touch with them. All our events are recorded and made available online. If you’d like to view the missed event, call us at 1-866-458-2965, and we will make the necessary arrangements.
How long is an audio conference?
We design audio conferences keeping in mind your busy schedule. Most of the audio conferences are 60-minutes in length. Some of our audio conferences also extend to 90 minutes.
What if the time and the date of conference don’t suit me?
You can opt for DVD recordings of these conferences or purchase the conference transcripts (PDF format). You can also request for a replay of the audio conference on any date convenient to you- All you need to do is contact our customer care.
How long will it take to receive my electronic transcript?
Transcripts are delivered via email within 1 week after the live program takes place. Please be sure you have provided a valid email address when ordering to ensure delivery.
How long will it take to receive my DVD?
Tapes and DVDs take 10 days to be delivered once the live program takes place. Please be sure you have provided your correct mailing address when you order.
How do I register for an audio conference?
Once you have selected the event, there are four easy ways to register for the event
You can register for an event online.
You can call our customer care at 1-866-458-2965 and register for the event. You can email to customer care at email@example.com You can download the “order form” from the website and Fax the completed form to 1-800-508-2592.
What type of equipment do I need?
All you need is a regular telephone—with speakerphone if you have a group listening. And a good internet connection.
Can more than one person listen to the audio conference?
Your registration entitles one person to listen from one phone line. If you have more than one employee listening, you can call customer service for multiple attendee bundle at a discounted price. Similarly, if you have employees attending from multiple locations using multiple phone lines, please order for additional registrations.
When will I receive my program materials and dial-in information?
Two days prior to the audio conference, registered participants will receive an e-mail with detailed instructions to access the program, including the phone number to call on the day of the audio conference. Also, you’ll receive a web address where you can download the conference material.
How do I download the presentation materials and associated exhibits?
The material is usually uploaded on the website 24 hours prior to the conference time. You’ll receive instruction with password for that as soon as material is available for download.
How does the question and answer session work?
During the live audio conference, the program moderator will provide instructions on how you can ask questions via your telephone. Usually last 15 minutes of the audio conference is kept for question answer session.
Can I ask questions after the conference is over?
No, but our internal team can answer your additional question for a charge of $20 per question.
What happens if I have technical problems during the call?
In case of ant technical problem you can call our customer support and ask for the assistance. In case any technical problem occurs from our end, we will reschedule the conference to some other date and time and you will be informed.
In case I am not able to attend a live event, then what?
We will replay the audio conference for you on date and time convenient to you. All you need to do is – contact our customer support.
Are all conferences CEU approved?
Our all billing, coding and compliance conferences are CEU Approved.
How do I obtain CEU(s) for a live audio conference?
In case of live audio conference, after the conference is over, you can click on the link sent to you in instructions and download your CEU and Feedback form.
How can I get CEU(s) for an on demand event?
In case of On-Demand event, after the conference is over, you can click on the link sent to you in instructions and follow the instructions to obtain the CEU.
How do I obtain CEUs for a DVD I've purchased or for an electronic transcript that I have ordered?
You will find instructions for accessing your CEU Certificate and CEU index number in the CEU & Feedback materials available on the DVD you've received. In case of electronic transcript, the instructions will be mailed to you.
Can I get a customized audio conference for my organization?
Yes, you can contact our customer support and explain your requirements to them.
What credit cards do you take?
For your convenience we accept the following forms of credit card payment:
We will accept personal and corporate checks. You can also make payment through PayPal.
Who should I make my check out to?
Please make checks payable to: AudioEducator and be sure to include your complete ordering information with your check. Please include a valid mailing address and phone number. Missing information may delay your order from processing.
What is your cancellation policy?
Cancellations received up to five business days before the seminar are refundable, minus a registration and processing charge of $25 which you may apply toward any future seminar. After that, cancellations are subject to the entire seminar fee, which you may also apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.
How can I give feedback?
You can visit our website www.audioeducator.com and on the right hand side bottom you can click on to the Feedback tab and send us your feedback and suggestions. Also, after the event is over you can click on the link sent to you and download the Feedback form.
Is the registration valid for 1 person only?
Yes, but you can also register multiple attendees for an audio session. For a discounted price for multiple attendees from one location/office, please contact firstname.lastname@example.org or call 1-866-458-2965.
Have additional questions?
Please feel free to contact our customer service at 1-866-458-2965 (Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time) or e-mail email@example.com with any additional questions.
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