Treat 'Em Right -- Using Customer Service to Increase Patient Volume

Are you doing all you can to make sure the buzz about your clinic or physician practice is the best it can be? If your patients aren't actively promoting your practice, this conference is for you.

Join business development expert Drew Stevens, PhD, for this valuable 1-hour event where you'll learn the importance of customer care from the moment a patient enters until the moment they finish their appointment.

Service complaints spread quickly from current to prospective patients, but so do compliments.

You can't afford unhappy patients, they are too important to your bottom line. And with currently technology, they'll tell others about a poor experience. Dr. Drew will give you proven strategies for fast, effective patient service that will keep them happy, coming back, and encouraging others to do the same.

Turn Your Patients and Your Staff Into Your Best Marketers:

• Understand why customer service MUST be integrated in the office culture
• Develop "hidden" opportunities with office staff  
• Compare and contrast different service offerings among a variety of office cultures
• Learn 5 new methods that allow you and your staff to remain closer to clients
• Avoid the 4 pitfalls noticed by patients but not by you
• Learn to anticipate your patients needs to remain closer to them
• Utilize strategic relationships that offer more service and better service value
• Increase your differentiation with strategies that increase your value
• PLUS: Learn how to employ 3 functional advantages — people skills, process skills and property skills — that make the most of every patient visit.