Dealing with Violent Behavior in Healthcare Offices and Facilities

Event Information
Product Format
Prerecorded Event
Presenter(s)
Dianne Ditmer, PhD, RN, CFN, CRM, CMI-III, CHS-III, SANE, DABFN, FACFEI
Conference Date
Wed, Dec 08, 2010
Length
60 Minutes
Product Description

According to the FBI, 225,000 - 300,000 occurrences of violence happen in the workplace every year and less than half of the events are ever reported.

Society can no longer consider healthcare institutions immune from these disruptive, violent acts. The alarming number of violent acts compels us to increase worker and employer awareness of risk factors for violence in the healthcare setting and to provide strategies for reducing exposure.

Intimidating and disruptive behaviors undermine safety, lead to medical errors, contribute to poor patient outcomes, and result in preventable adverse outcomes.

Identify current, evidence-based strategies to identify, analyze and prevent disruptive behaviors that often lead to adverse events. Understand the role of the healthcare provider as a member of the multidisciplinary safety team based on newly gained knowledge to improve patient safety and clinical outcomes.

Join certified forensic nurse and clinical educator Dianne Ditmer, for this 1-hour conference that will shed light on the full continuum and broad definition of workplace violence, especially as it pertains to healthcare.

Regulatory agencies including the Joint Commission are now addressing inappropriate and disruptive behavior.

You'll also walk away with the skills to build an environment that promotes staff satisfaction, increases recruitment and retention, and reduces medical errors. This seminar will also increase awareness of all forms of disruptive behavior: verbal, physical and emotional.

Here's what you'll learn:

  • The eye-opening definition of workplace violence according to the National Institute of Safety and Occupational Health. Hint: It doesn't take much.
  • Review current case studies and learn from others' mistakes.
  • 3 Myths of workplace violence that can land you in hot water.
  • 3 Red flags that point to workplace violence -- and the next best steps to take.
  • What to do if you're the victim of workplace violence.
  • Have an incident on your hands? Learn how your facility should document and report it.
  • Identify strategies to reduce aggressive behavior before it turns to physical violence.
  • The direct victim isn't the only victim: Understand the residual impact on patient care, medical error and staff retention.


Who should attend? Nurses, nurse practitioners, physician assistants; clinicians in family practice, medical office settings or acute care settings; patient advocates, educators, security and law enforcement, human resources.

Order Below Or Call 866-458-2965 Today!

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About Our Speaker

Dianne Ditmer

Dr. Dianne Ditmer is a clinical nurse educator and Certified Forensic Nurse with a background in risk management and emergency nursing. Her clinical training and certifications include forensic nursing and medical error investigation. As a Sexual Assault Nurse Examiner, Dr. Ditmer serves as chairman of the American Board of Forensic Nurses; member of the Ohio Healthcare Taskforce on Family Violence, and Montgomery County Sexual Assault Response Team.

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