Frequently Asked Questions

Contact Information

How can I contact AudioEducator?

E-Mail: customerservice@audioeducator.com
Phone: 866-458-2965
Fax: 800-508-2592

Mailing address:
AudioEducator
2222 Sedwick Drive
Durham NC 27713

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Event Participation Instructions

When and how will I receive information on how to participate in the program?

Dial-in and/or log-in instructions and a link to download the program materials are emailed to the address on the account that ordered the audioconference 2 days prior to the program.

Be sure to check your junkmail folder if you do not see instructions in your Inbox. Occasionally, our registration instructions are caught by companies' security settings.

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What equipment do I need to play your on-demand recording?

We recommend testing your equipment several days before the event you've ordered to determine whether you can successfully play our on-demand media file.

Please find the necessary system requirements on this page: SYSTEM REQUIREMENTS

Once you've determined whether your equipment meets the minimum requirements, please test for playback capabilities. Visit this page to test your equipment: PLAYBACK TEST

PLEASE NOTE: We cannot be held responsible for technical difficulties resulting from customer equipment.

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CEUs (Updated!)

UPDATE: How do I obtain CEUs for a session I've attended or a CD I've purchased?

If the conference has been CEU-approved by the American Academy of Professional Coders (AAPC), you will find instructions for accessing your CEU Certificate and CEU index number in the CEU & Feedback materials available for download from the conference webpage or on the CD you've received.

For live events (non-replay) you may obtain your CEU index number by completing the online conference survey -- you will receive a link to your survey via email shortly following the event. The survey link is also available in the CEU & Feedback materials.

PLEASE NOTE: The AAPC requirements for CEU approval have changed for pre-recorded events in 2010. This affects our web replay events as well as CD purchases. To obtain CEU credit for a pre-recorded event, you must take a 10-question, multiple-choice quiz and pass with a 70% or higher score.

To access the CEU quiz for your replay or CD purchase, please reference the CEU & Feedback materials available for download from the replay conference page, or included on the CD. Quizzes are available at http://www.audioeducator.com/ceus/. (Access is free, but you must create a user account.) Your valid quiz ID number will be provided in your conference materials.

If you do not have your CEU index number, or if you need a copy of your CEU certificate, please contact us at customerservice@audioeducator.com or 800-508-2582. Please note: We cannot distribute CEU index numbers for 2010 replay events and CDs if you have not previously taken and passed (at least 70% correct) the multiple choice quiz for the product.

To report your CEUs, log into AAPC's CEU Tracker at http://www.aapc.com/MemberArea/account/CEUTracker.aspx and enter your CEU index number. 

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Product Details

What other versions are available besides live audioconferences?

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How long will it take to receive my electronic transcript?

Transcripts are delivered via email within 4-6 weeks after the live program takes place. Please be sure you have provided a valid email address when ordering to ensure delivery. You will also receive the full packet of conference materials with your product.

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How long will it take to receive my CD?

Tapes and CDs take 2-3 weeks to be delivered once the live program takes place. Please be sure you have provided your correct mailing address when you order. You will also receive the full packet of conference materials with your product.

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Partnerships

I belong to a medical association. Do you provide discounts to association members?

Yes! We do provide discounts to association members who belong to AudioEducator partners.

Encourage your Association director to participate in AudioEducator's Partnership Program by visting our

Become a Partner page.

Once your Association is enrolled, members receive a discount code that entitles them to price reductions on every product at AudioEducator.

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Ordering/Cancellations

What credit cards do you take?

For your convenience we accept the following forms of credit card payment:

- Visa
- MasterCard
- American Express
- Discover

In addition, we will accept personal and corporate checks.

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Who should I make my check out to?

Please make checks payable to: AudioEducator and be sure to include your complete ordering information with your check. Please include a valid mailing address and phone number. Missing information may delay your order from processing.

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What is your cancellation policy?

If you are unable to attend your ordered event for any reason, please notify us as soon as possible. Conference cancellations received 48 hours prior to the start time of the event are refundable. After that, cancellations are subject to a $25 processing fee.

If you prefer, you may substitute an upcoming audio conference for the one you originally registered for and avoid the $25 processing fee. Or, you may choose to receive a CD recording of the event instead -- just pay the separate shipping and handling fee.

Please note: We reserve the right to reschedule, cancel, or substitute events when necessary. We cannot be held responsible for issues caused by our customers' equipment, so please be sure the necessary items are in place for proper conference attendance.

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How do I place an order via Fax or postal mail?