Empty Pocketbooks and Angry Patients: How the Front Desk Can Provide Good Customer Service

Patients don't just want health care, they want customer service too.

Let's face it; the patient is the consumer of your services. And, increased consumerism and the trends toward higher co-pays, deductibles, and non-covered services are changing. Patients approach health care differently now than they did just a decade ago. Savvy consumers now expect higher levels of customer service. They insist on value for the cost of service, and want positive outcomes. Patients are now confronting medical office personnel and demanding customer satisfaction.
Medical office managers and staff need new tools and strategies to navigate this changing environment. Join expert Frank Svechota, PT, MBA, for this 1-hour audio event where he details what patients are looking for and how you can provide it. Frank will provide the tools you need to reduce the number of service complaints prevent and diffuse patient confrontation, introduce payment options that can increase patient satisfaction and hardwire the process of delivering extraordinary customer service into your practice.

In this session you will:

• Gain insight on the power of emotional intelligence tools and principles to help guide your customer service program.
• Arm yourself with constructive feedback techniques -- that get results.
• Explore your options of payment processes that work for you and for your customers.
• Measure the effectiveness of your program with tools and strategies that keep things moving.
• Use a script -- to decrease the likelihood of confrontation with your patient.
• Learn How to hardwire a customer service program into your practice.

Who should attend? Medical practice administrators, managers, coordinators, medical office coordinators and assistants, patient service representatives, front office personnel, receptionists, registrars, lead business assistants, business assistants and referral coordinators.

Your registration includes:

• Flexible enrollment. Scheduling conflict? No problem. This session is also available on CD.
• Complimentary attendee package, including the speaker's complete presentation handouts. Keep this quick reference tool close by for future use.

Order Below or Call 800-874-9180 Today