If you're not giving your patients good customer service, you could be losing business. 

In the age where testimonials and referrals are a large part of your practice management, you must learn how customer service fits into the mix of retaining patients, offering differentiation and providing patient value.

Join expert Drew Stevens, PhD, for this 1-hour audio conference to get the scoop on the value of customer service and how it leads to patient retention. Plus - customer service also assists with inter-office morale and productivity.

Here's a look at what you will learn:

• 3 key tactics that build a customer service culture
• Remove the barriers that currently impact patient value and loyalty
• 3 reasons to hire for skill
• Correct common communication flaws
• Identify and avoid common service blunders that lead to lost customers
• 3 methods that help to create marketing avatars
• Quickly resolve patient issues while continually providing value
• 3 principles for interoffice patient culture
• Discuss how to anticipate your patients’ needs

Who should attend? Physicians, physician assistants, chiropractors, chiropractic assistants, physical therapists, front office staff, office administrators, administrative assistants, department directors

Why use AudioEducator?

• Skip the costly travel arrangements and wasted time. Our conferences are available from the comfort and convenience of your own office or meeting room.
• Multiple formats to fit your training needs. All of our conferences are available on CD or PDF transcript so you can train your staff around your schedule.
• Every conference includes the speaker's materials so you can keep learning long after the conference is over.
• Gather around a speaker phone or computer and train your team for one low price.
• Multiple locations? Ask our customer specialists about discounts for your whole staff.

Order Below or Call 866-458-2965 Today

Drew Stevens PhD, President of Stevens Consulting Group and renowned author, consultant and sales expert literally wrote the book on improving sales skills. Dr. Drew is the author of the best seller Split Second Selling and Ultimate Business Bible that have helped thousands of frustrated sales managers, selling professionals and entrepreneurs improve their skills and gain dramatic results.

Experienced with helping physicians, Dr. Drew works with organizations that desire to dramatically accelerate business growth. Drew has been successful in developing a consistent organizational culture that increases productivity by 40% while creating business standards to reduce labor intensity-resulting in record revenues and higher productivity and profitability.

Drew Stevens is a passionate, professional, and personable keynote speaker, and workshop facilitator; Drew conducts over 50 presentations per year in over 20 countries. He is also the author of 100 articles on sales, customer service and selling strategy quoted frequently in the media, with periodicals such as Personal Selling Power and Sales and Marketing Management, The New York Times, The New York Daily News, and Chicago Tribune.